To order is easy, to err is human so please read your order options thoroughly. You can call us on our toll-free telephone number, you can fax us, or you can send us your order by mail.  

Methods of Ordering:

We offer three quick methods of ordering:

1. Give us a call at 1-650-348-7888, within the U.S. Our international customers can contact us at the same telephone number. We will be available Monday through Friday from 8 AM to 7 PM PST, and Saturday 10 AM to 3 PM. At other times, we check our voice and e-mail lines twice daily to provide you with a prompt response.

2. Complete the order form and fax your order to us. Our fax number is 1-650-348-7888, which is on 24 hours a day, 7 days a week.

3. Complete the order form and mail your order to us at:

Diane Leroi
Blue Thunder Fine Indian Art
272 Discovery Way
Sequim WA 98382

If you have questions, please call us. We can provide you with additional information such as a detailed description of the piece, information about the artist and other similar pieces available at that time. Of course you can e-mail us at orders@bluethunderarts.com.

Methods of Payment:

We accept payment by:

- Personal or Business Check
- Cashier's Check
- Bank Draft
- Money Order
- Bank Transfer

Purchases paid for with one of the above 5 check or cash methods will receive a 5% discount off the total price. Orders paid with personal or business checks will be delayed to clear your bank.

Additional Charges:
California residents please add 8.5% state sales tax.

Packing and Shipping: 
Our usual charge is $15.00 which covers 2nd day air. (We reserve the right to change this but you will be immediately notified of the change. Large or unusual shapes will cost more. Shipments outside the USA will be quoted separately because they can be rather expensive even with our best efforts to find safe, economical shipment methods.)

Methods of Shipping:
Unless otherwise specified, we ship either by Federal Express or UPS second-day delivery. We have found that the shorter the time in transit the less chance there is for damage.

Since all items are insured for the value of the purchase, you must collect on your end for any damage in shipping, directly from FedEx, UPS, or any other carrier requested by you.

Please note that we ship Monday - Wednesday, unless other arrangements are made. This allows your shipment to arrive to you before the weekend which avoids the possibility of damage or loss.

Satisfaction Guaranteed:
We want you to be confident, relaxed and satisfied with any purchase you make with us, therefore we will cheerfully take back any purchases you make and refund the purchase price, provided you notify us within 7 days of the receipt of your order. Please be aware the merchandise must be returned in the same condition as when it left our store (we have photos of each piece as its being packed to verify its condition upon shipping). Return shipping and handling charges are non-refundable and must be prepaid by you. We ask that you return the merchandise with the same care as it was shipped to you.

Many of our collector pieces are vintage artworks. There will at times be some signs of wear on these items. If any wear is significant, we try to point this out in our descriptions or discussions with you. However, if the item shows more wear than is acceptable to you, again, we will cheerfully take the item back and refund your money, under the return policy stated above. Our business depends on your satisfaction and wish to return again and again to our Cyber Store. Your overall experience with us will hopefully surprise you with our honesty, careful attention to detail, and breadth of knowledge in Indian art. However, what is least often spoken about is the other side of the transaction, you the customer, who can also affect what happens in this new way of doing business. We ask that you also approach us with honesty and integrity and we will both enjoy the process that goes far beyond the mere exchange of money and merchandise.


SPECIAL REQUESTS
We are constantly in contact with artists, crafts people, and traders throughout the Southwest. We also frequently make buying trips in unusual or out of the way locations. If you're interested in a specific piece or artist and would like us to do the foot work for you, please call, e-mail, or write us and we will gladly locate the item or information for you.

Please note that special orders are non-refundable unless we have had a long term working relationship with you or agree ahead of time that we would be agreeable to a return/refund.

Diane Leroi
Telephone: 1-650-348-7888
Fax: 1-650-348-7888